Above all, we anticipate you love the Labubu keychain as much as we do. If you have any comments or concerns, this is how we might be able to solve it:
✅ Acceptable Returns:
Returns are allowed within fourteen days of the item delivery.
The goods should not be damaged and should be in their original packaging which is resalable.
Blind bags, mystery boxes, and limited edition collectibles can only be returned if they arrive damaged or if they have some defect.
🔄 Exchanges We do not provide exchanges except in the case the product is damaged or has some defect.
If items were delivered damaged or incorrect please reach out to us with clear photos within 72 hours of the delivery.
Non-returnable items
marked personalized promotional items.
mystery boxes because they are sealed and the items inside are random and therefore are not fair to sell.
💬 Requesting Return
Email our customer service at info@labubudollkeychain.com with your order and return details for us to assist you.
If the order is damaged or not what they expected, they must provide photographic evidence.
Our team will contact customers with instructions for the next steps in the process within two business days.
📦 Return Shipment
Customers have to pay for the return shipment except in the case where the item is damaged or the seller made an error. We recommend to always ship items using reliable tracking.
💸 Refund
You will be refunded using the original method within 5 to 7 business days after return is processed and inspected.
The initial cost of shipping will not be reimbursed.